How Can We Help You?
Find answers to common questions and get the support you need. Most issues can be resolved quickly using our self-service options below.
Common Questions & Solutions
Order Timeline
Order Confirmation
Immediate after payment
Song Creation
3-5 business days
Delivery
Via email with download links
Download Issues
If you're having trouble downloading your song:
- •Check your email spam/junk folder
- •Download links expire after 180 days
- •Try using a different browser or device
Payment & Billing
Payment-related questions:
- •We accept all major credit cards
- •Payments are processed securely via Stripe
- •Refunds available within 24 hours of order
- •Check your order status for payment details
Song Customization
About your custom song:
- •Songs are 2-3 minutes long
- •Available in multiple genres
- •Includes personalized lyrics
- •Professional vocal performance